Shipping policy
Thanks for shopping with New Follows. Here’s everything you need to know about how we get your creator gear to you.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. During launches, sales, or holiday periods, processing may take a little longer — we’ll let you know if that’s the case.
Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking may take 24–48 hours to update after the label is created.
Shipping Rates and Delivery Times — United States
- Standard Shipping (5–8 business days): $5.95, free on orders over $75
- Expedited Shipping (2–4 business days): $14.95
- Shipping to Alaska, Hawaii, and US territories may take longer and incur additional charges shown at checkout
Delivery times are estimates from the date of shipment, not the date of order, and aren’t guaranteed. Carrier delays, weather, and high-volume periods can affect delivery.
International Shipping
We ship to most countries worldwide. International rates and estimated delivery times (typically 7–21 business days) are calculated at checkout based on destination and package weight.
International orders may be subject to import duties, taxes, and customs fees set by your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We can’t predict these fees or control customs processing times. If a package is refused or returned due to unpaid duties, shipping costs will be deducted from any refund.
Order Tracking
Use the tracking number in your shipping confirmation email to follow your package. If tracking hasn’t updated in 5 business days (US) or 10 business days (international), contact us and we’ll look into it.
Address Accuracy
Please double-check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately — we can usually fix it before the order ships, but not after. Packages returned to us due to an address error can be reshipped at the customer’s expense.
Lost, Stolen, or Damaged Packages
If your tracking shows “delivered” but you can’t find the package, check with neighbors, building management, and your local carrier, then wait 48 hours, as packages are sometimes marked delivered early. If it still hasn’t turned up, contact us and we’ll help file a claim with the carrier.
If your order arrives damaged, email us within 7 days of delivery with photos of the packaging and the item, and we’ll send a replacement or issue a refund.
Multiple Shipments
If your order includes several items, they may ship separately depending on stock location. You’ll receive tracking for each shipment, and you won’t be charged extra shipping.
Pre-Orders and Backorders
Pre-order and backordered items ship as soon as they’re available; the estimated ship date is shown on the product page. If your order combines in-stock and pre-order items, the whole order ships together unless you contact us to request a split shipment.
P.O. Boxes and Freight Forwarders
We ship to P.O. boxes via standard shipping only. Orders shipped to freight forwarders are at your own risk — we can’t be responsible for loss or damage once the forwarder has received the package.
Questions?
New Follows
135 Lee Ave, APT A
San Francisco, CA 94112-2345
United States
Email: andysongdongcen@outlook.com
Phone: (415) 239-0681