Contact information

We’d love to hear from you. Whether you have a question about a product, need help with an order, or want advice on building your creator setup, reach out and we’ll get back to you as soon as we can.

Customer Support

Email: andysongdongcen@outlook.com
Phone: (415) 239-0681

Support hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time (excluding US holidays)

We typically respond to emails within 1–2 business days. Messages received over the weekend or on holidays will be answered on the next business day.

Mailing Address

New Follows
135 Lee Ave, APT A
San Francisco, CA 94112-2345
United States

Please note this is a mailing address, not a retail location. Returns should not be sent here without first contacting us for return instructions.

Order Questions

To help us assist you faster, please include your order number and the email address used at checkout when contacting us about an existing order.

Product Questions

Not sure which kit or piece of gear is right for your setup? Tell us what platform you create for, what you’re filming, and your budget, and we’ll point you in the right direction.

Wholesale and Partnerships

For bulk orders, creator collaborations, or partnership inquiries, email andysongdongcen@outlook.com with “Partnership” in the subject line.